Every conversation is a survey you never had to send. Shopsupport.ai logged 477 product-seeking searches: edibles (145), uplifted (89 mentions), and 30 no-result gaps. Every session is monitored and stored for compliance.
A sales report tells you what sold. It cannot tell you what a shopper wanted, could not find, and walked away from. Shopsupport.ai captures the full path: category demand, effect mentions, no-result rates, unresolved threads, and whether it ended in a pick.
Each shopper conversation leaves a trail. Here is what it tells you.
See what shoppers ask for at every level of your menu. Edibles · gummies at 37 searches, flower · THC ≥ 28% at 31. Buy and merchandise against real intent, not last month's receipts.
Uplifted, energetic, relaxed: track which effects drive searches and which categories they pull from. Know when shoppers specify category (89.8%), effect (53.5%), or potency (22.6%).
30 searches returned no catalog match (6.3%). Unresolved threads capture flower under 18% THC, berry edibles under $25, and vape for focus. Every session ID is stored for compliance review.
Hawaiian Thunderfuck, Green Revolution Nano Shot, and Kiva Camino Sours: see which SKUs shoppers ask about by name, with example queries and click-through.
Track every step from category to checkout. See where shoppers leave: effects, budget, shortlist, or pick.
Compare how free conversation and guided flows convert. 451 of 477 demand searches started in chat. Guided flow: 100% completion across 24 sessions. Double down on what moves product.
Product Demand, Lookups, Unresolved queries, and Guided Flow. Built on anonymous sessions. No accounts, no PII.
| Category | Top subcategory | Top potency | Top effect | Demand | No results |
|---|---|---|---|---|---|
| edibles | gummies | THC/unit 5-9mg | uplifted | 145 | 9 (6.2%) |
| flower | whole-flower | THC ≥ 28% | energetic | 120 | 7 (5.8%) |
| prerolls | singles | THC ≥ 28% | relaxed | 93 | 6 (6.5%) |
| vaporizers | cartridges | THC 85-90% | uplifted | 61 | 1 (1.6%) |
| Category / subcategory | Demand | No results |
|---|---|---|
| edibles · gummies | 37 | 4 (10.8%) |
| edibles · drinks | 27 | 1 (3.7%) |
| prerolls · singles | 18 | 0 (0%) |
| flower · whole-flower | 16 | 2 (12.5%) |
| Category | Potency | Demand | No results |
|---|---|---|---|
| flower | THC ≥ 28% | 31 | 2 (6.5%) |
| prerolls | THC ≥ 28% | 17 | 1 (5.9%) |
| edibles | THC/unit 5-9mg | 14 | 0 (0%) |
| Effect | Top category | Demand | No results |
|---|---|---|---|
| uplifted | vaporizers, edibles, flower | 89 | 5 (5.6%) |
| energetic | flower, vaporizers | 88 | 3 (3.4%) |
| relaxed | prerolls, flower | 48 | 2 (4.2%) |
| Query | Reasons | Satisfaction |
|---|---|---|
| flower less than 18% thc please | no_results | resolved |
| chew edibles, berry flavored, 3-5 thc per piece less than $25 | no_results | open |
| vape for focus | sequence_timeout, no_results | unresolved |
Signals are only useful if you can do something with them
Restock and purchasing decisions backed by real shopper demand, not last month's averages.
Surface the categories and effects people search for most and put them front and center.
Push demand signals into the loyalty platform's email campaigns: feature the products shoppers are already curious about.
Connect your POS and start seeing demand signals from day one.
Routine Q&A benchmark from Ingka Group (IKEA) AI deployments. Conversion and AOV figures from Rep AI 2025 ecommerce shopper report (12.3% vs 3.1% purchase rate; +25% AOV with AI chat). Demand signals from live dispensary analytics.