shopsupport.ai connects to the system your catalog lives in, trains agentic systems on your products and policies, and deploys an expert shopping agent for your vertical.
Purpose built agents for stores where expertise sells. Each system connects to your catalog, trains on your products and policies, and deploys where your customers shop.
Direct connectors to Dutchie, Shopify, WooCommerce, Magento, Salesforce Commerce and product feeds. shopsupport.ai ingests your live catalog, pricing, attributes and inventory, then keeps everything in sync as it changes in real time.
Support agents that close the ticket. They read the order, the return, the shipment and the account state through your systems, apply your policy, and take the action the case needs: refund, replacement, address change, cancellation, subscription change. A person is brought in when your rules say a person should be, and the whole case goes with them.
Support is not measured the way commerce is, so it is not reported that way either. Every conversation is scored against the metrics your support organisation already runs on, split by intent, channel, market and time of day, and the same view goes to your team and ours.
Anything your policy reserves for a person goes to a person, with the order, the history and the reasoning attached. Billing disputes, goodwill above your threshold and anything with a legal or safety flag are handover cases by default, and you decide where those lines sit.
Conversational commerce agents that understand purchase intent, browsing context, and live inventory. Shoppers get the guidance your best salesperson gives: effects and potency in a dispensary, skin type and claims in a drugstore, pairing and occasion in a wine shop, fit and size in fashion.
Good recommendations are not enough where rules apply. shopsupport.ai enforces age verification, purchase limits, shipping restrictions, product claim rules and regional regulations before every product suggestion.
shopsupport.ai connects directly to the platform you already run on: Dutchie for dispensaries, Shopify, WooCommerce, Magento or Salesforce Commerce for retail. No rip and replace. We deploy alongside your existing site and search, and read from your live catalog.
Production grade AI infrastructure built for the accuracy, reliability and uptime requirements of real businesses. We design the architecture so your agents perform consistently.
Every system we build ships with a proper architecture: vector stores, orchestration layers, observability, and retry logic. Built to hold up in production, under real traffic.
Every engagement starts with your data, your workflows, and your requirements. The result is a system that is genuinely yours.
AI systems built from scratch around your unique workflows, data, and objectives. No templates, no off the shelf wrappers.
Domain adapted models trained on your proprietary data for superior performance on the specific tasks that matter to your business.
Agents connected to your existing stack: CRMs, ERPs, databases, APIs, and communication tools. No system runs in isolation.
Rigorous benchmarking, adversarial testing, and evaluation frameworks to verify your system behaves reliably before it goes live.
A structured engagement model built for clarity and momentum. Every project follows four phases, with full visibility at each step.
We map your data sources, existing workflows, team structure, and success metrics. No assumptions. We learn how your business actually works.
We design the agent system, data pipelines, and integration plan. You receive a detailed technical spec and sign off before a single line of code is written.
Rapid development with weekly demos and feedback loops. Working increments ship continuously so there are no surprises at launch.
Launch with full observability, drift detection, and SLA backed support. We stay on to keep the system performing as your data and usage evolves.
We also build the fullstack and UI around your AI systems. APIs, databases, dashboards, and interfaces when you need them.
APIs, databases, and integrations that power your AI systems. Node, Python, TypeScript.
Dashboards, agent interfaces, and workflows. React, Svelte, Vue when the project calls for it.
Full product when scope requires it. We ship the stack around your AI so it reaches users.
Every engagement starts with a scoped launch on your catalog, then a platform fee plus usage. Custom work billed hourly.