OUR SERVICES

Commerce AI Built
on Your POS

ShopSupport connects to your POS and e-commerce APIs, trains agentic systems on your catalog and policies, and deploys shopping assistants for dispensaries and wineries.

AI Trained on Your Catalog

Purpose-built agents for dispensary and winery commerce. Each system connects to your POS, trains on your products and policies, and deploys where your customers shop.

INTEGRATION

POS & Catalog Integration

Connectors for Dutchie, Treez, Shopify, WooCommerce, and custom e-commerce APIs. ShopSupport ingests your live catalog, pricing, and inventory — then keeps everything in sync as your POS updates in real time.

  • Real-time inventory sync from your POS
  • Catalog normalization across product types
  • Webhook-driven updates on stock changes
  • Under 200ms API response latency
50+POS APIs supported
<200msSync latency
99.2%Match accuracy
Catalog Sync Live
Connected sources
Dutchie POS · Shopify · Live sync
Recently synced SKUs
Blue Dream 3.5g
24 units · $32.00
Live
2019 Estate Cabernet
36 btl · $42.00
Live
Calm Gummies 10pk
42 units · $24.00
Live
CUSTOMER SERVICE · SOON

Customer Service Automation

Full-resolution support agents that query order history, loyalty points, and store policies via your POS APIs. Launching soon — join the waitlist for early access.

  • Multi-channel support across email, chat, and tickets
  • Autonomous resolution for tier-1 and tier-2 cases
  • Intelligent escalation with full context transfer
  • Continuous improvement from resolved interactions
87%First-contact resolution
60%Cost reduction
Support Agent Autonomous
Order refund #48291
Resolved in 8s · No escalation
Password reset request
Resolved in 3s · Self-service flow
Billing dispute #50103
Escalated with full context
Delivery status inquiry
Resolved in 2s · API lookup
COMMERCE

Shopping Assistant

Conversational commerce agents that understand purchase intent, browsing context, and live inventory. Shoppers get expert product guidance — strains, wines, pairings — without waiting for staff.

  • Natural language product discovery
  • Live inventory-aware recommendations
  • Cross-sell and upsell per interaction
  • Deploy on web, kiosk, SMS, or embeddable widget
+23%Avg. AOV lift
94.7%Match accuracy
Shopping Assistant Real-time
RELAXING
93%
IN STOCK
97%
UNDER $40
88%
PAIRING
94%
Blue Dream top match · 97% confidence · in stock
COMPLIANCE

Compliance-Aware Recommendations

Regulated retail requires more than good recommendations. ShopSupport enforces age verification, daily purchase limits, shipping zone restrictions, and state-specific rules before every product suggestion.

  • Age verification prompts before recommendations
  • Daily purchase limit tracking for dispensaries
  • DTC shipping zone validation for wineries
  • Policy agent validates every response
100%Policy checks
99.2%Accuracy
Compliance Check Passed
OK
Age verification
Customer age confirmed · 21+
OK
Daily purchase limit
Within remaining allowance · 2.5g left
OK
Shipping zone
Zip 84111 eligible for DTC delivery
CHK
Product potency
18% THC · within state limits
INTEGRATIONS

Works With Your Stack

ShopSupport integrates with the POS and e-commerce platforms dispensaries and wineries already use. No rip-and-replace — we connect to your existing APIs and deploy alongside your current site.

  • Dutchie and Treez for dispensary POS
  • Shopify and WooCommerce for DTC storefronts
  • Square and custom REST API connectors
  • Webhook-driven real-time inventory sync
Supported Platforms 50+ APIs
Dutchie Treez Shopify WooCommerce Square Custom API
Live sync Inventory · Pricing · Catalog · Policies

The Stack That Makes It Reliable

Production-grade AI infrastructure built for the latency, accuracy, and uptime requirements of real businesses. We design the architecture so your agents perform consistently.

Every system we build ships with a proper architecture: vector stores, orchestration layers, observability, and retry logic. Built to run in production, not in demo conditions.

94.7%
Avg. retrieval accuracy
<200ms
Agent response time
99.9%
Uptime SLA
Agent Architecture Production
USERRequestORCHESTRATORAgent CoordinationLangGraph / AutoGenRAG AgentRetrievalTool AgentAPI / ActionsMemory AgentContextVDBAPILLMData flowAgent nodeOrchestration layer
Agentic AI Systems
Autonomous agents with tool use, memory, and multi-step reasoning
Multi-Agent RAG
Retrieval pipelines where specialized agents retrieve, validate, and synthesize
Training Data Pipelines
End-to-end data collection, labeling, and curation for domain-specific models
Vector Database Setup
Pinecone, Weaviate, Qdrant, or pgvector — configured and optimized for your data
Agent Orchestration
LangGraph, AutoGen, or custom frameworks — we build the coordination layer
Production Monitoring
Drift detection, latency tracking, accuracy dashboards, automated alerts

Built to Your Exact Specifications

Every engagement starts with your data, your workflows, and your requirements. The result is a system that is genuinely yours.

01

Custom Development

AI systems built from scratch around your unique workflows, data, and objectives. No templates, no off-the-shelf wrappers.

02

Model Fine-tuning

Domain-adapted models trained on your proprietary data for superior performance on the specific tasks that matter to your business.

03

Enterprise Integration

Agents connected to your existing stack: CRMs, ERPs, databases, APIs, and communication tools. No system runs in isolation.

04

AI Evaluation and Red-teaming

Rigorous benchmarking, adversarial testing, and evaluation frameworks to verify your system behaves reliably before it goes live.

From Discovery to Deployment

A structured engagement model built for clarity and momentum. Every project follows four phases, with full visibility at each step.

1
Week 1

Discovery

We map your data sources, existing workflows, team structure, and success metrics. No assumptions. We learn how your business actually works.

2
Week 2

Architecture

We design the agent system, data pipelines, and integration plan. You receive a detailed technical spec and sign off before a single line of code is written.

3
Weeks 3-6

Build and Iterate

Rapid development with weekly demos and feedback loops. Working increments ship continuously so there are no surprises at launch.

4
Ongoing

Deploy and Monitor

Launch with full observability, drift detection, and SLA-backed support. We stay on to keep the system performing as your data and usage evolves.

We also build the fullstack and UI around your AI systems. APIs, databases, dashboards, and interfaces when you need them.

Backend and APIs

APIs, databases, and integrations that power your AI systems. Node, Python, TypeScript.

UI and Frontend

Dashboards, chat interfaces, and workflows. React, Svelte, Vue when the project calls for it.

End-to-End Builds

Full product when scope requires it. We ship the stack around your AI so it reaches users.

Ready to connect your POS?

Tell us about your store — dispensary or winery — and we'll get your shopping assistant live in weeks.